We aim to provide clear information about cancellations and refunds for services purchased on Bulk Phone Lookup.

Cancellation

If you purchased a service or credits in error, please contact our support team immediately at support@bulkhonelookup.com. Requests to cancel scheduled or in-progress lookups may not always be possible if processing has already started.

Refunds

1. General policy: All fees for services and credits are generally non-refundable, unless required by applicable law or in exceptional circumstances at our sole discretion.
2. Faulty service: If a service we provided was materially defective or failed due to our systems, contact support within 24 hours so we can investigate and, where appropriate, offer a refund or credit.
3. How to request: To request a refund, email support with your account details, order/transaction reference, and a description of the issue. We will respond with our decision and any next steps.

Chargebacks

If you dispute a charge with your payment provider before contacting us, please also notify us. Unwarranted chargebacks may result in restrictions on your account.

Legal Rights

These terms do not affect statutory rights you may have as a consumer under applicable law.

For questions about cancellations or refunds contact support@bulkhonelookup.com.